Using social media to improve services : Jagad

The 24-hour Dukkapil call centre is ready to address the needs of the community

A form of innovation from the development of digital technology is the 24-hour Ducapil call center purchase | although relatively new, the service  is very helpful in identifying the demographic problems of the people  | now considering that urban needs and practicality are the demands of public needs | waiting in long queues is considered to be some old-fashioned one|

On the other hand, the government wants its citizens to easily enjoy various socializations and services, including population information.  An official online-based service was finally formed using various facilities in the technology and information network| This could be through call centers, popular messengers, or mainstream social media|

With the establishment  of a variety of 24-hour Dukkapil call center  services ranging from direct services in the office to online  services, it is hoped that various community issues can be immediately identified and solutions sought |  in view of the different needs of the development programme and the importance of this demographic data to provide legal protection for its citizens|

The importance of recording population data and civil records

Based on Law No. 24 of 2013, every Indonesian citizen is required to report various important events for recording| Especially about demographic-related events such as migration or change of address, birth, death, marriage or divorce, and even information about children|

This data is not only recorded, but will also be processed and used for various purposes of the development programme and legal protection for its citizens. For example, in this pandemic situation, which requires the validation of this data before finally testing for eligibility to receive support programs.

In addition,  by providing a 24-hour Dukapil call center  service, it is expected that it will be able to provide fulfillment of the human rights of all, especially those related to the administration of their population | so that there is no discrimination or residents who have been left behind or left behind from the programme | one example regarding participation in the political sphere during elections is rights|

In addition, the easing of the 24-hour Ducapil call center    allows the public to be more aware of their responsibility as part of Indonesian citizens to report and record important events | especially if the process is easy and does not interfere with their operations | this awareness is an indicator of the government’s success in legally protecting its citizens|

 Purpose of organizing civil registration for the community

For people, perhaps the data related to date of birth, date of marriage, number of children, residence have no significant meaning| But it has huge benefits for a country. The certainty and validity of identity as one of the countries of law, especially for Indonesia, must be stated in the law.

Thus, if the public  has registered various data  – their demographic data means that they are recognised by the state for the veracity of their information | so that if there is abuse or various related issues, legal protection can be given.   While being entitled to the various public services provided, some public services | require authentic residency information.

In addition, with the provision of accurate, fast and up-to-date data, it is  expected to be able to provide data inputs for various programs and planning related sectors. Be it in government activities, development, or community activities. Thus each program can be best delivered and on target|

The 24-hour Ducapil call center  service is a kind of ease of communication between the government and its people | with the hope of being able to accelerate the success of the various objectives of citizen registration, | besides, considering that the problems in this area are increasingly complex and diverse, this media is also able to be a means of identification and aspiration|

 Various services rendered by Dukapil

In general, the services  provided by the Dukkapil Call Center are associated with a variety of population data issues. Based on the words of the Director General of Dukapil, priority should be given in handling the 6 important documents in Judan in October 2020| The documents are KK, KTP, birth certificate, death certificate, marriage certificate, and moving certificate|

However, basically, demographic data  includes biodata recording and reporting  through a 24-hour Dukkapil call center related  to important events | include location, address, place of birth, issuance of a National Identification Number (NIC), and other things, so that every citizen has truly security and legal recognition|

Now, as per the rules and recommendations relating to state administration, these services need to be done quickly, accurately and in a coordinated manner. Such validation processes and data collection can go on in real time| So that they are no longer concerned about miscalculation if required in the preparation of archives or programmes|

In addition to serving these various issues, the 24-hour Dukkapil Call Center also offers services related to validation or re-verification. Such as whether NIK is registered with government services, or want to find data-related information through online media when you forget to bring the file into question.

Online-based services as a solution

With a total of over 200 million people, the population certainly has various restrictions and grievances every day| It has been highly recommended to avoid crowding especially during such a pandemic, especially in public places| Management of different populations is required such as identity cards or other letters|

Online is all about solving these different needs, from receiving complaints or inputing problems to | Thus, various problems are being experienced in this area| In addition to providing various recommendations related to the resolution of this issue| Whether to contact the sub-district department or whether it has to go through some channels depending on the type of obstruction.

There are various online media to realize  the 24-hour Dukkapil call centre| Some of them are using telephone services through numbers 1500-537 to directly connect with central Dukapil | emails and websites were also created to help provide various other additional information | besides, it also uses popular messenger|

That is to use WhatsApp services, with most of the population using WhatsApp as a common communication medium| One type of service is in the form of an NIK check, sending the format shake #ktp#nik then sending it at 0815-3636-9999, it  will get a response as per your complaint | these various options make it easier for residents to avail this service feature|

Using social media to improve services

It has been realised that the community, especially the youth, is very active through social media| Whether it’s about expressing, playing, getting together with the community, or looking for various up-to-date information. This situation provides Dukapil deAlam the opportunity to invent  the Dukapil call center service 24×7| that is to capture aspirations through social media, especially targeting young people|

Two social media platforms are being used, namely Facebook and Twitter| Not only passively receive incoming reports, but also provides information updates and content in the form of information about various tips and demographics. Thus, it is expected that social media users will get used to it and understand the importance of citizen registration.

The  existence  of various online services for the Dukkapil call centre is expected to be able to meet the expectations of the state administration. With the motto or motto of “must have a day” in different regions, hope to be able to provide quick response services to their needs| not only related to the restriction of complaints but also to disability|

Now, issues related to population and citizen registration are expected to be identified and resolved immediately. Realizing this requires awareness and active participation of the community| A kind of government advantage in eliminating this is  to provide  24 hours of Dukkapil call center  service through various online media|

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