Samsung Service Center Surabaya, Full Address & Phone Number: ILYASWEB

Are you looking for information about samsung service center Surabaya address? Samsung is one of the world’s leading electronics manufacturers originating from South Korea. In Indonesia itself, Samsung is known as a brand of smartphones and other electronic products with qualified quality.

As stated in the company’s goals, Samsung is committed to providing the best and professional products and services to consumers. Especially in the face of the new normal as it is now.  The service center still strives to provide excellent service so that customers can still use their devices optimally.

In an effort to maintain its position as the largest electronics company in the world, Samsung has also provided several service center locations in Indonesia, including Surabaya. Moreover, Surabaya is considered the second metropolitan city after Jakarta, so it is not difficult to find the location of Samsung service center Surabaya.

In mid-2020, Samsung has also presented a Smart Service service that allows customers to consult directly.  You who are looking for detailed information on samsung service center address and phone number in Surabaya, here we provide more info.

Samsung Service Center Address List in Surabaya

This manufacturer of electronic goods is present in Indonesian industry since 1969 and until now the expansion is getting bigger. If you are also one of the users of this brand, know the list of Samsung Service Center Surabaya that serves repairs such as smartphones, TVs, washing machines, cameras and other electronic items. Here’s a list of addresses:

  1. Samsung Service Center – Surabaya

-Address: Jl. Sulawesi No.55, Gubeng, Gubeng, Surabaya, East Java

-Phone Number: +62 800 1128888

-Operating hours: Monday-Saturday (08:30 – 17:00 WIB)

  1. Samsung Service Center Official – Plaza Marina

-Address: Plaza Marina, Jl. Margorejo Indah Utara No.99, SidosermoWonocolo, Surabaya, Jatim

-Phone Number: +62 821-3210-9562

-Business hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center (WTC)

– Address: WTC SBY, Jl. Plaza Boulevard, Embong Kaliasin, Kec. Genteng, Surabaya

– Phone Number: +62 31 5491999

-Business hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Tunjungan Plaza 6

-Address: Tunjungan Plaza 6 Samsung Experience Store, 3 No. 7, Kedungdoro, Tegalsari, Surabaya -Phone Number: +62 800 1128888

-Business hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Supermall

-Address: Surabaya Supermall Lt. 1 No. 136-138, Jl. Puncak Indah Lontar II, Babatan, Wiyung,

-Phone Number: +62 31 7392368

-Business hours: Daily (11:00 – 20:00 WIB)

  1. Samsung Service Center – Galaxy Mall Surabaya

-Address: Galaxy Mall 3, Lt.3 No. 324 -325, Jl. Dr. Ir. H. Soekarno No.178, Mulyorejo, SBY

-Phone Number: +62 800 1128888

-Business hours: Daily (13:00 – 20:00 WIB)

  1. Samsung Service Center – Mall Pakuwon

-Address: Pakuwon Pakuwon Food Society Mall Level 2 No. 135-136, Babatan, Wiyung, Surabaya

-Phone Number: +62 800 1128888

-Business hours: Daily (10:00 – 20:00 WIB)

Samsung Service Center Service Types

Through Samsung Service Center Surabaya, customers can get repair services, consultations and other interests by going directly to the addresses above. Especially for those of you who happen to be visiting the mall, you can stop by the service center because beberapa where it is in the mall. Samsung’s customer care service provides two models of service, namely:

  1. Smart Service: Services specifically related to smartphones, such as product consultations, data transfers, software updates, and other things. Services like this you can enjoy for free.


  1. Service Center: Samsung service center Surabaya also provides repair services such as parts problems, product warranty, or others related to repair. For the cost itself is adjusted to the type of repair or replacement of parts.

Did you know, in this new normal era, almost all Samsung service centers in Indonesia are equipped with mobile phone sterilization services using UV light. So that the phones will be free from germs, viruses and bacteria when they are finished serviced. Service centers in Surabaya have also been part of this service and certainly not charged.

Layanan Customer Service Secara Digital

For those of you who are worried if you have to go directly to Samsung Service Center Surabaya, you can take advantage of digital CS services from this brand. For special service centers in Surabaya, you can call directly to the numbers that we have  listed above and of course there is a phone fee at normal rates.

In addition, Samsung also provides a central contact that you can  contact for consultation and other interests. Interestingly, you can enjoy toll-free phone service. Here is samsung’s central phone number information:

Toll Free Service:

  1. 0800-112-7777 >> for mobile device & B2B related consultations
  2. 0800-112-8888 >> for consultation of all product categories

Services Charged (Can Be From Abroad):

  1. 021-569977777 >> serves consultations on all types of products including smartphones and other electronic devices.

For the Samsung call center numbers above you can  call at any time because it has operating hours Monday to Sunday 24 hours. So, for those of you who happen to be in need of an urgent consultation, you can call through one of the numbers above.

Online Customer Service & Social Media

Before visiting Samsung Service Center Surabaya, you can also contact customer service online or through its official social media admin. Reporting from the official page, here is a list of Samsung CS online that can be contacted:

  1. 24-hour Live Chat which can be accessed through Samsung’s official website at
  2. WhatsApp Chat

Customers can also contact Samsung’s CS via WA number at 0818-0215-5777. The service is also available 24 hours a day including public holidays.

  1. Line

In addition to chat via WA, consumers can also contact Samsung CS through Line under the account name Samsung Indonesia.

  1. Service Appointment

Samsung also offers customer service that wants to create a service schedule without having to queue. Even later you can also check the status of the repair has reached where. For information about this service, you can  check it directly on the Samsung web.

As for the list of Samsung service center Surabaya social media accounts  , you can check from the following account names:

  1. Facebook: Samsung Indonesia
  2. Twitter: @SamsungID
  3. Youtube: Samsung Philippines
  4. Instagram: samsung_id

Above we have  mentioned the list of Samsung service centers in Surabaya complete with contac call center information and social media accounts.  You who use Samsung, there is nothing wrong with noting some important information above. So that if at any time you need customer care service, then there is no confusion to find the number or address of the service center.

For those who experience problems or want to consult about various Samsung brand electronic products, you can visit one of the Samsung service centers Surabaya as mentioned above.

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